Glossary

Accepted

State of a demand which has been validated by an approver.

Accreditation

Authorization to perform a set of actions on several entities, given by rights attribution process.

Actions

Grouping in a list of available handling of GLPI objects.

Active Directory service

Directory service compatible with LDAP directory, provided by Microsoft. Also known as AD.

Adaptive rule

Rule in which at least one action is the result of a regular expression defined in a criteria.

Administrative closing

Modification of a ticket status to closed (manually or automatically).

Alert threshold

Minimal value from which an alert is triggered.

Asset

Generic term for an element that can be inventoried and managed in GLPI.

Automatic action

Process for regular actions triggering, either internal to GLPI or external (Unix cron, Windows planned tasks…).

Automatic closing

GLPI internal process that closes unresolved tickets after a given time.

Booking

Element that is booked for a given period.

Bookmark

Stored link to a GLPI page that allows to access the page quickly.

Budget

Accounting operation that groups all provisional expenses and receipts.

Cartridge

Consumable used by a printer and specifically managed in GLPI.

Case

Physical element that contains a computer’s components (motherboard, processor, disk…).

Closed (ticket)

Status of a ticket whose solution has been approved by the ticket issuer or that has been close automatically.

Collector

Functionality of GLPI that allows to create tickets or followup by importing messages from a mailbox.

Connection (network)

Link between two network ports.

Contact

Referent person linked to a supplier.

Contract

Financial document linked to assets and to suppliers.

Controller

Device that interfaces with other peripheral device.

Criteria

Element or pattern used by search engines to select an information or used by rules engines and dictionaries to perform actions.

Default profile

Profile attributed by the application in the absence of particular settings (rules, manual attribution…).

Depreciation type

Characteristic of depreciation which balance can be linear or declining.

Dictionary

Set of rules that allow to modify GLPI data.

Direct connection

Physical link between a computer and another asset.

Document

Element that defines a link and/or store a file and that can be associated to other objects of GLPI.

Domain

Group of assets connected to a network.

Dropdown

Customizable dropdown list used in GLPI and plugins.

Entity

Organizational object allowing to partition view and action scope of users.

Express renewal

The contract is renewed only if both parties agree for its renewal (opposite to tacit renewal).

Link displayed on an asset form in GLPI and built dynamically using the asset data.

Financial information

Data for invoicing and warranty.

Followup

Exchange between a ticket issuer and the persons in charge of it.

FQDN

A FQDN is a fully qualified domain name.

For example : www.glpi-project.org, forge.glpi-project.org…

Frequently Asked Questions (FAQ)

Specifically in GLPI, selection of elements of the knowledge base that can be provided independently, for example articles that are made accessible to users having only access to the simplified interface.

Global management

Management mode in which a unique inventory object can be connected to several computers.

Global note

Public note that is also visible from sub-entities.

Global right

Permission on objects that are not linked to an entity.

Global view

In a GLPI menu, display of columns in a list that is common to all users.

Group

Grouping of users.

Grouping

Action of merging similar elements of distinct entities into the parent entity.

Hive

Entry in Windows registry.

ICAL (ICalendar)

Calendar import/export format.

ID

Technical identifier of an element.

Identifier

Connection name of a user (login).

IMAP/POP

IMAP and POP are messaging protocols allowing to retrieve mail messages.

Impact

Measure of the effect of an incident, problem or change in business process.

In progress (attributed) (Ticket)

Status of a ticket that is attributed to a technician or a group of technicians.

In progress (planned) (Ticket)

Status of a ticket that is attributed to a technician or a group of technicians and for which an action is planned.

Incident

Unplanned interruption or quality decrease of a service.

Intervention

Action of a technician to solve an incident.

Knowledge base

Database allowing to gather, analyze, store and share knowledge and information inside an organization.

Label FQDN

A FQDN is composed of labels separated by dots (”.”).

For example, www.glpi-project.org is composed of labels www, glpi-project and org.

A computer name is composed of a label and the name of the domain it belongs to, for example www name in domain glpi-project.org.

In GLPI, labels are compliant with section 2.1 of RFC 1123.

LDAP directory

Directory service using the LDAP protocol. Allows in particular to store user accounts.

Local right

Permission applicable to a given scope (entity).

Location

Name in GLPI allowing geographical localization of an asset.

Logs

List of events occurring during use of GLPI application.

Mail domain

Part of a mail adress that is after character @.

Manufacturer

Company producing a hardware.

Mount point

Directory from which the data contained in a partition can be accessed.

Network

Name defining the connection type (internet, local…).

Network port

Network interface that can be virtual or physical.

Networks

Hardwares providing interconnection of computer equipments.

New (ticket)

Default status of a ticket.

Path

Address allowing to localize an element in a tree structure.

Pattern

Character string used for comparison in a criteria.

PDU

Power Distribution Unit.

Pending (Ticket)

Status of a ticket which processing is temporarily suspended (does not impact processing time).

Personal note

Note visible only by its writer.

Personal view

In a GLPI menu, display of columns in a list that is specific to a user.

Planning

Scheduling of a task in time scale.

Plugin

GLPI extension that allows to add functionalities and/or to modify application behaviors.

Power supply

Bloc providing electric current to the components of a computer.

Preferences

Personal parameters of a user.

Priority

Scale that identifies the relative importance of a ticket and that results from impact and urgency.

Private

Element that is visible only by its writer (bookmark, note…).

Profile

Set of rights.

Provider

Legal structure toward which a contractual relation can be established (purchase, contract…).

Public

Element that is visible by all authorized users of an entity.

Public note

Note that is visible by all users of the note’s entity.

Purge

Permanent deletion of elements placed in the trash bin.

Recursivity

Property of an object belonging to an entity that makes it visible from sub-entities.

Refused

State of a demand that has been invalidated.

Registered user

Person having an accreditation allowing to connect to GLPI.

Regular expression

Character string (often called pattern) that describes a set of accepted strings according to a well-defined syntax.

Replicate (MySQL)

MySQL database used by GLPI if main database is not available.

Report

Document that sums up GLPI data.

Requester

Person at the origin of an incident ticket or a service request.

Restoration

Recovery of an element of the trash bin.

Right

Authorization of a user for a given action.

Root entity

First entity of GLPI entities tree structure, that is always present even if no other entity is defined and that cannot be deleted.

Rule

List of criteria that trig a list of actions if criteria are satisfied.

Recording of GLPI search engine state that allows to store and perform again the search.

Service

General action of GLPI listed in the events.

Simplified interface

GLPI user interface that gives access to a reduced set of functionalities and that targets end users (opposite to standard interface).

SLA

SLA (for Service-Level Agreement) is a contract between a service provider and a client that defines the requested quality of service and the responsibilities in case of failure.

Solved (ticket)

Ticket state when a technical solution was provided for an incident.

SSO

Unique authentication system (SSO).

Standard interface

GLPI user interface that gives access to all functionalities (opposite to simplified interface).

Statistics

Summary of GLPI data linked to tickets.

Status

State of an asset or of a ticket, belonging to its life cycle.

Sub-entity

Child entity of an entity; on a form, indicates recursivity status.

Subject

Title or question of an element of the knowledge base.

Supervisor

Person in charge of a group of users.

Tacit renewal

The contract is renewed automatically if none of the parties declares its will to break it.

Tagged VLAN

A tagged VLAN is a VLAN which tag is transmitted in network frame (see 802.1Q).

Task

Action corresponding to a technical operation that can be planned.

Technician

User in charge of tickets processing.

Template

Reusable model of object containing predefined fields and allowing easier user entry.

Ticket

GLPI object representing an incident or a service request.

Tier type

Category of providers.

Transfer

Action of moving an object from one entity to another.

Trash bin

Container of elements deleted by users. Similar to the trash bin in a desktop environment, it is an intermediate state before purge.

Tree

Hierarchical organization of data using a tree structure.

Unitary management

Management mode in which an inventory object can be connected to only one computer.

Urgency

Criteria defined by the requester that specifies for a ticket the desired resolution speed.

User

User of an asset that is not registered in GLPI user base.

Validation

Action of authorizing a ticket processing.

Validator

Person performing the validation of a ticket.

VCard

Virtual visit card.

Virtual network port

A virtual network port is a port which does not correspond to a physical network hardware.

VLAN

VLAN : Virtual Local Network.

Volume

Storage area attached to a computer.

Webcal

Exchange format for calendar data.