Glossary

Accepted
State of a demand which has been validated by an approver.
Accreditation
Authorization to perform a set of actions on several entities, given by rights attribution process.
Actions
Grouping in a list of available handling of GLPI objects.
Active Directory service
Directory service compatible with LDAP directory, provided by Microsoft. Also known as AD.
Adaptive rule
Rule in which at least one action is the result of a regular expression defined in a criteria.
Administrative closing
Modification of a ticket status to closed (manually or automatically).
Alert threshold
Minimal value from which an alert is triggered.
Asset
Generic term for an element that can be inventoried and managed in GLPI.
Automatic action
Process for regular actions triggering, either internal to GLPI or external (Unix cron, Windows planned tasks…).
Automatic closing
GLPI internal process that closes unresolved tickets after a given time.
Booking
Element that is booked for a given period.
Bookmark
Stored link to a GLPI page that allows to access the page quickly.
Budget
Accounting operation that groups all provisional expenses and receipts.
Cartridge
Consumable used by a printer and specifically managed in GLPI.
Case
Physical element that contains a computer’s components (motherboard, processor, disk…).
Closed (ticket)
Status of a ticket whose solution has been approved by the ticket issuer or that has been close automatically.
Collector
Functionality of GLPI that allows to create tickets or followup by importing messages from a mailbox.
Connection (network)
Link between two network ports.
Contact
Referent person linked to a supplier.
Contract
Financial document linked to assets and to suppliers.
Controller
Device that interfaces with other peripheral device.
Criteria
Element or pattern used by search engines to select an information or used by rules engines and dictionaries to perform actions.
Default profile
Profile attributed by the application in the absence of particular settings (rules, manual attribution…).
Depreciation type
Characteristic of depreciation which balance can be linear or declining.
Dictionary
Set of rules that allow to modify GLPI data.
Direct connection
Physical link between a computer and another asset.
Document
Element that defines a link and/or store a file and that can be associated to other objects of GLPI.
Domain
Group of assets connected to a network.
Dropdown
Customizable dropdown list used in GLPI and plugins.
Entity
Organizational object allowing to partition view and action scope of users.
Express renewal
The contract is renewed only if both parties agree for its renewal (opposite to tacit renewal).
Link displayed on an asset form in GLPI and built dynamically using the asset data.
Financial information
Data for invoicing and warranty.
Followup
Exchange between a ticket issuer and the persons in charge of it.
FQDN

A FQDN is a fully qualified domain name.

For example : www.glpi-project.org, forge.glpi-project.org…

Frequently Asked Questions (FAQ)
Specifically in GLPI, selection of elements of the knowledge base that can be provided independently, for example articles that are made accessible to users having only access to the simplified interface.
Global management
Management mode in which a unique inventory object can be connected to several computers.
Global note
Public note that is also visible from sub-entities.
Global right
Permission on objects that are not linked to an entity.
Global view
In a GLPI menu, display of columns in a list that is common to all users.
Group
Grouping of users.
Grouping
Action of merging similar elements of distinct entities into the parent entity.
Hive
Entry in Windows registry.
ICAL (ICalendar)
Calendar import/export format.
ID
Technical identifier of an element.
Identifier
Connection name of a user (login).
IMAP/POP
IMAP and POP are messaging protocols allowing to retrieve mail messages.
Impact
Measure of the effect of an incident, problem or change in business process.
In progress (attributed) (Ticket)
Status of a ticket that is attributed to a technician or a group of technicians.
In progress (planned) (Ticket)
Status of a ticket that is attributed to a technician or a group of technicians and for which an action is planned.
Incident
Unplanned interruption or quality decrease of a service.
Intervention
Action of a technician to solve an incident.
Knowledge base
Database allowing to gather, analyze, store and share knowledge and information inside an organization.
Label FQDN

A FQDN is composed of labels separated by dots (”.”).

For example, www.glpi-project.org is composed of labels www, glpi-project and org.

A computer name is composed of a label and the name of the domain it belongs to, for example www name in domain glpi-project.org.

In GLPI, labels are compliant with section 2.1 of RFC 1123.

LDAP directory
Directory service using the LDAP protocol. Allows in particular to store user accounts.
Local right
Permission applicable to a given scope (entity).
Location
Name in GLPI allowing geographical localization of an asset.
Logs
List of events occurring during use of GLPI application.
Mail domain
Part of a mail adress that is after character @.
Manufacturer
Company producing a hardware.
Mount point
Directory from which the data contained in a partition can be accessed.
Network
Name defining the connection type (internet, local…).
Network port
Network interface that can be virtual or physical.
Networks
Hardwares providing interconnection of computer equipments.
New (ticket)
Default status of a ticket.
Path
Address allowing to localize an element in a tree structure.
Pattern
Character string used for comparison in a criteria.
PDU
Power Distribution Unit.
Pending (Ticket)
Status of a ticket which processing is temporarily suspended (does not impact processing time).
Personal note
Note visible only by its writer.
Personal view
In a GLPI menu, display of columns in a list that is specific to a user.
Planning
Scheduling of a task in time scale.
Plugin
GLPI extension that allows to add functionalities and/or to modify application behaviors.
Power supply
Bloc providing electric current to the components of a computer.
Preferences
Personal parameters of a user.
Priority
Scale that identifies the relative importance of a ticket and that results from impact and urgency.
Private
Element that is visible only by its writer (bookmark, note…).
Profile
Set of rights.
Provider
Legal structure toward which a contractual relation can be established (purchase, contract…).
Public
Element that is visible by all authorized users of an entity.
Public note
Note that is visible by all users of the note’s entity.
Purge
Permanent deletion of elements placed in the trash bin.
Recursivity
Property of an object belonging to an entity that makes it visible from sub-entities.
Refused
State of a demand that has been invalidated.
Registered user
Person having an accreditation allowing to connect to GLPI.
Regular expression
Character string (often called pattern) that describes a set of accepted strings according to a well-defined syntax.
Replicate (MySQL)
MySQL database used by GLPI if main database is not available.
Report
Document that sums up GLPI data.
Requester
Person at the origin of an incident ticket or a service request.
Restoration
Recovery of an element of the trash bin.
Right
Authorization of a user for a given action.
Root entity
First entity of GLPI entities tree structure, that is always present even if no other entity is defined and that cannot be deleted.
Rule
List of criteria that trig a list of actions if criteria are satisfied.
Recording of GLPI search engine state that allows to store and perform again the search.
Service
General action of GLPI listed in the events.
Simplified interface
GLPI user interface that gives access to a reduced set of functionalities and that targets end users (opposite to standard interface).
SLA
SLA (for Service-Level Agreement) is a contract between a service provider and a client that defines the requested quality of service and the responsibilities in case of failure.
Solved (ticket)
Ticket state when a technical solution was provided for an incident.
SSO
Unique authentication system (SSO).
Standard interface
GLPI user interface that gives access to all functionalities (opposite to simplified interface).
Statistics
Summary of GLPI data linked to tickets.
Status
State of an asset or of a ticket, belonging to its life cycle.
Sub-entity
Child entity of an entity; on a form, indicates recursivity status.
Subject
Title or question of an element of the knowledge base.
Supervisor
Person in charge of a group of users.
Tacit renewal
The contract is renewed automaticaly if none of the parties declares its will to break it.
Tagged VLAN
A tagged VLAN is a VLAN which tag is transmited in network frame (see 802.1Q).
Task
Action corresponding to a technical operation that can be planned.
Technician
User in charge of tickets processing.
Template
Reusable model of object containing predefined fieds and allowing easier user entry.
Ticket
GLPI object representing an incident or a service request.
Tier type
Category of providers.
Transfer
Action of moving an object from one entity to another.
Trash bin
Container of elements deleted by users. Similar to the trash bin in a desktop environment, it is an intermediate state before purge.
Tree
Hierarchical organization of data using a tree structure.
Unitary management
Management mode in which an inventory object can be connected to only one computer.
Urgency
Criteria defined by the requester that specifies for a ticket the desired resolution speed.
User
User of an asset that is not registered in GLPI user base.
Validation
Action of authorizing a ticket processing.
Validator
Person performing the validation of a ticket.
VCard
Virtual visit card.
Virtual network port
A virtual network port is a port which does not correspond to a physical network hardware.
VLAN
VLAN : Virtual Local Network.
Volume
Storage area attached to a computer.
Webcal
Exchange format for calendar data.