Groups¶

Groups tab allows to add, modify, delete, search, export groups.

Groups can be defined in a hierarchical structure in order to ease navigation and search.

Groups can be used in several way to group users by: * skills: for the helpdesk, for example network technicians, or database administrators, * organizational groups: for example all the computers of the management or the accounting department but also set of persons to be notified.

The options available to adjust these behaviors are: * Visible in a ticket: requesting group and/or assignment to this group; * Can be notified: recipient of notifications; * Can be supervisor: only for a project; * May contain: assets and/or users.

In an item form, 2 notions of groups are available: * technical group which indicates which group of people is in charge of the asset (equivalent for a group of the technical manager) * group which indicates to which group of items it belongs.

Note

the technical group can allow the automatic assignment of a ticket to a group of technicians, see the ticket categories in the chapter: doc: Configure dropdowns </modules/configuration/dropdowns/assistance.rst>. Likewise, it can be used in Business rules for tickets.

Indication

if all options are set to No, the group will not appear in any selection list; this can be useful for a group that is deleted and kept for history or for adding empty groups in the hierarchical structure.

A group can have one or more supervisors, concept which can then be used for notifications, for example to send an email to the supervisor(s) of the group when a ticket is opened, see notification management.

A delegation mechanism allows a user to declare incidents not for himself but for one of the members of this group.

The concepts of delegation and supervisor can be configured in the « Users » tab (see below).

Assigning a user o a group is either static and done using the GLPI interface, or dynamic when this is automatically extracted from the LDAP directory.

A group is attached to the entity in which it is created and can then be visible in sub-entities.

From the list of groups, a group can be imported from a LDAP directory via the LDAP directory link button if external authentication is used and the « Auth and sync update » authorization is granted in profile. The assignment of users to groups will be automatic, see Profiles. If several directories are configured, the choice between directories is proposed, otherwise the search form is directly accessible.

Depending on how you search for groups (see: doc: Authenticating users from LDAP directories </modules/configuration/authentification/ldap>), a Search filter in groups and/or a User search filter appear: these allow to refine the list to be imported. If GLPI is used in multi-entities, it is necessary to select the destination entity of the group as well as its visibility in the sub-entities.

Note

importing groups cannot be filtered by entity. In addition, no group synchronization function is available. The only way to refresh from a directory the list of group members is to resynchronize users, see Import users from an external source.

Avertissement

when migrating from a version of GLPI lower 0.80, any manual connection previously carried out on a group coming from the LDAP directory will be lost.

The different tabs¶

Sub-groups¶

This tab allows to add a subgroup to the selected group and lists the existing subgroups.

Used items¶

This tab lists the elements for which the Group field corresponds to the current group. The search can be extended to sub-groups as well as to the members of the group (User field of the item).

See Tab « Used Items »

Managed items¶

This tab lists the elements for which the Technical Group field corresponds to the current group. The search can be extended to sub-groups as well as to the members of the group (Technical manager field of the item).

See Tab « Managed Items »

LDAP directory link¶

This tab only appears if the « Auth and sync update » authorization is granted in profile; it gathers the information allowing GLPI to find the group and its users in the LDAP directory.

Users¶

This tab allows to add a user to this group by defining whether the added user is delegatee and/or supervisor of the group. It also lists the users of this group with possible search by criteria (delegatee or supervisor) and also in the subgroups of the current group.

Notifications¶

Tickets¶

The Tickets tab is used to create a ticket associated with the current object. It also lists the tickets already linked to the object.

Note

A second table lists the tickets attached to the linked elements

Note

Any deletion or addition of a ticket is recorded in the history.

For groups, this tab allows to list as well sub-groups tickets.

History¶

The History tab is used to show any changes made to an item. The following information about the changes is available:

ID of the change.
Date and time the change was made.
User who made the change. If this field is not filled, it means that the action was done automatically (For example: automatic inventory update).
Field that was changed.
Description of the change that was made.

The description of the change represents either the difference between the old and the new value (For example with location field: Change HQ to Remote Office A), or the explanation of the action which was carried out (For example: Uninstallation of a software: « Gimp 2.0 »).

Note

For dropdowns or objects with a parent/child relationship, the modification of a child will appear in the history of the parent element.

Debugging information¶

If you have Debug mode enabled in your preferences, a Debug tab will appear before the All tab. This tab offers information to help you resolve an issue.

For example, for a computer, you have one or more tables depending on the affected object (financial information, reservations…) listing the notifications that will be triggered on this computer with:

Triggering event
Recipient(s)
Notification model used
Recipient(s) email address

All Information¶

For an item, all information is displayed on one page from the All tab. This shows all of the tabs of an object’s form in one view, one below the other.