Phones¶

Phones can be registered manually or uploaded using the Android agent (no agent is currently compatible with iPadOS/iOS devices).

Astuce

Note that if you modify a field manually, it will be considered locked. This will prevent it from being modified the next time the automatic inventory is uploaded.

For more information, see lock

In a phone form, the following information is available:

Impact Analysis¶

Impact analysis enables an infrastructure diagram to be drawn up, showing the dependencies and impacts in the event of equipment loss. This can be saved and exported

Operating systems¶

Operating systems includes information about your machine’s OS :

Name
Version
Architecture
Service Pack
Kernel
Edition
Product ID
Serial number
Company
Owner
Host ID
Installation date

Components¶

This tab lists the phone’s components :

BIOS
Processor
Memory
Hard Drive
Network card
Drive
Battery
Graphics card
Soundcard
Controller

Each item has its own information (name, model, brand, memory capacity, number of cores/threads, etc.).

Lines¶

You can add telephone lines created in Lines

Volumes¶

Summarises all of the volumes present (hard disk, DVD) as well as the partitions present on the workstation (virtual disks such as Google Cloud may appear if they are installed as a network drive).

Name
Automatic inventory (Yes /No)
partition
Mount point
File system
Global size
Free size
Free percentage
Encryption (if the disk is encrypted, a padlock will be displayed)

Connections¶

It is possible to create a connections with a telephone using the following element:

Computer

Network Ports¶

This tab allows to manage the network ports attached to an equipment. The information that can be viewed is:

Name
Port number
MTU
Speed
Internal status
Last change
Number of I/O bytes
Number of I/O errors
Duplex
VLAN
Connected to
Connection
Deleted

Sockets¶

Sockets are the list of physical sockets present on the hardware. These sockets can be Ethernet, USB, HDMI, etc. This information cannot be returned by the automatic inventory, so you have to add it manually.

It enables hardware to be linked by cables. Socket is also linked to the cables object

Remote management¶

Remote management is used to reference the remote access software installed on the phone, such as Teamviewer, Anydesk, etc. It is possible to add software manually if required, but the information can be fed back via the automatic inventory.

Management¶

Management of financial and administrative information, this information is visible in the “Management” tab on the phone’s form.

Contracts¶

GLPI supports contracts management, in order to manage contract types such as loan, maintenance, support…

Contracts management allows to:

make an inventory of all contracts related to the organization assets
integrate contracts in GLPI financial management
anticipate and follow contract renewal.

Documents¶

The document tab lets you link different types of file to a material (PDF, txt, png, etc.) You can attach a document already uploaded to GLPI or add a new one directly from this tab.

Antiviruses¶

Antiviruses lists all the antivirus programs detected on the phone.

Knowledge Base¶

Lists all the articles in the knowledge base relating to the material.

Tickets¶

View all tickets linked to the phone

Problems¶

This tab refers to all hardware-related problems. Problems can also be linked to tickets, projects, etc. This allows you to have a complete scenario when necessary.

Changes¶

Changes lists all changes related to a material. From this tab, you can’t link a change directly, you can do it from Assistance > Changes > Items. You can create a new change from this page, which will be linked to the phone you have selected.

Links¶

Links offer several possibilities. Send the GLPI object file to another URL of your choice, or generate an RDP file, for example.

Notes¶

Note lets you add enriched text and attach a document.

Reservations¶

The reservation tab lets you reserve equipment, view the reservation schedule, or cancel the possibility of reserving this equipment. By default, equipment cannot be reserved; you must first authorize this action manually.

Domains¶

You can attach Domains to your phone. Domains are also linked to other objects such as records, problems, etc.

Appliances¶

Appliances includes all business applications managed within GLPI. They can be linked to another GLPI object (computer, application, etc.) as well as to another appliance.

Historical¶

Historical lists all the actions carried out on the object in question

All Information¶

For an item, all information is displayed on one page from the All tab. This shows all of the tabs of an object’s form in one view, one below the other.