Modules

• Overview
  • Actions
    • Creation
    • Modification
    • Display
    • Attaching a document
    • Attaching a contract
    • Transfer between entities
    • Deletion
  • Template management in GLPI
    • Introduction
    • Assets
    • Ticket templates
  • Status in GLPI, specific view
  • Kanban
    • Cards
    • Team management
    • Searching and Filtering
• Assets
  • Asset management in GLPI
  • Available types
    • Computers
    • Displays
    • Software
    • Network equipments
    • Peripherals
    • Printers
    • Cartridges
    • Consumables
    • Phones
    • Global search
• Management
  • Licenses
    • Description of specific fields
    • The different tabs
  • Budgets
    • The different tabs
  • Certificates
    • Description of specific fields
    • The different tabs
  • Suppliers
    • -The different tabs
  • Contacts
    • The different tabs
  • Contracts
    • Description of specific fields
    • The different tabs
  • Documents
    • The different tabs
  • Phone lines
    • The different tabs
  • Data centers
    • Data center
    • Server room
  • Clusters
    • Description of specific fields
    • The different tabs
  • Domains
    • Domain object
    • Record object
• Tools
  • Manage projects
    • Project
    • Project task
    • The different tabs
  • Manage personal or public reminders
    • The different tabs
  • Generate reports
  • Manage reservations
    • The different tabs
  • Manage RSS feeds
    • The different tabs
  • Manage knowledge base
    • The different tabs of an article
• Assistance
  • Defining actors and roles
  • Matrix of calculus for priority
  • Tickets
    • Opening a ticket
    • Ticket life cycle
    • Manage tickets
    • Reccurent tickets
    • To go further
  • Manage problems
    • The different tabs
  • Manage changes
    • The different tabs
  • Life cycle matrix
    • Ticket life cycle matrix
    • Problem life cycle matrix
    • Change life cycle matrix
  • Managing plannings
  • Display statistics
    • Reports on tickets
  • Categories
    • ITIL categories
    • Task categories
• Administration
  • Users
    • Import users
    • Impersonate
    • The different tabs
  • Groups
    • The different tabs
  • Entities
    • The different tabs
  • Rules
    • Rules engine
    • The different rules
    • Create a rule
  • Dictionaries
    • Import, export and duplication
    • Configure data dictionaries
  • User profiles
    • Permissions description
    • The different tabs
  • Mailing queue
  • Logs
• Configuration
  • Authentication
    • Configure external authentication
    • LDAP directories
    • Authenticate from IMAP
    • Other external authentication methods
  • Dropdowns
    • Common
    • Assistance
    • Calendar
    • Internet Dropdowns
    • Others
  • Components
    • The different tabs
  • E-Mail collectors
    • Blacklists
    • Rules for assigning a ticket opened via a mail collector
  • Notifications
    • Notification templates
    • Template example
    • Notification Definitions
    • Email followups configuration
    • Alarm options
  • Configure automatic actions
    • Configure CLI mode
    • Force execution of action from CLI
    • Default actions
    • The different tabs
    • The different actions
  • Fields unicity
    • The different tabs
  • Service Levels
    • Automatic assignment of service levels
    • Escalation levels
  • General configuration
    • General configuration
    • Default values
    • Assets
    • Assistance
    • Management
    • Logs purge
    • System
    • Security
    • Performances
    • API
    • Impact analysis
    • SQL replicas
    • GLPI Network
  • External links
    • A web type link
    • An RDP link
    • Remote control through a VNC extension
  • Install and update plugins
    • Using the plugin marketplace
    • Manually managing plugins
    • Uninstalling plugins