11
First Steps with GLPI
Modules
Overview
Assets
Management
Tools
Assistance
Administration
Configuration
User’s settings
Advanced Configuration
GLPI command-line interface
Glossary
GLPI
Modules
Previous
Next
Modules
¶
Overview
Actions
Creation
Modification
Display
Attaching a document
Attaching a contract
Transfer between entities
Deletion
Template management in GLPI
Introduction
Assets
Ticket templates
Status in GLPI, specific view
Kanban
Cards
Team management
Searching and Filtering
Assets
Asset management in GLPI
Available types
Computers
Monitors
Software
Network equipments
Peripherals
Printers
Cartridges
Consumables
Phones
Racks
Enclosures
PDUs
Passive devices
Unmanaged assets
Cables
SIM
Global search
Management
Licenses
Description of specific fields
Licenses
Summary
Items
Documents
Certificates
History
All Information
Budgets
Add a new budget
The different tabs
Documents
History
All Information
Suppliers
-The different tabs
Documents
History
All Information
Certificates
List of basic fields
Description of specific fields
The different tabs
History
All Information
Contacts
The different tabs
Documents
History
All Information
Contracts
Description of specific fields
The different tabs
Documents
History
All Information
Documents
The different tabs
History
All Information
Downloadable file types
Phone lines
Basic fields
Specific fields
The different tabs
History
All Information
Data centers
Data center
All Information
Server room
Documents
History
All Information
Clusters
Description of specific fields
The different tabs
Documents
History
All Information
Domains
Domain object
The different tabs
History
All Information
Domains records
The different tabs
Impact Analysis
Records
Tickets
Problems
Documents
Links
Note
History
All Information
Appliances
The basics fields
The specifics fields
The differents tab
History
All Information
Databases
Database
Management
Documents
Knowledge Base
Tickets
Problems
Changes
Notes
Domains
Appliances
History
All Information
Tools
Manage projects
Project
Documents
History
All Information
Project task
The different tabs
Documents
History
All Information
Manage personal or public reminders
The different tabs
Documents
History
All Information
Generate reports
Manage reservations
Add a reservation
View a reservation
Find a free item
Delete or modify a reservation
Disable reservation
Administration tab
Manage RSS feeds
The different tabs
History
All Information
Manage knowledge base
The different tabs of an article
Documents
History
All Information
Assistance
Defining actors and roles
Matrix of calculus for priority
Tickets
Opening a ticket
Ticket life cycle
Manage tickets
Reccurent tickets
To go further
Manage problems
The different tabs
History
All Information
Manage changes
Add a change
Delete a change
Restore or delete permanently
The different tabs
Projects
History
All Information
Life cycle matrix
Ticket life cycle matrix
Problem life cycle matrix
Change life cycle matrix
Managing plannings
Display statistics
Reports on tickets
Categories
ITIL categories
Task categories
Administration
Users
Impersonate
Vcard
Authorizations
Groups
Settings
Used items
Managed items
Consumables
Created tickets
Probems
Changes
Documents
Reservations
Synchronization
Links
Certificates
Licenses
Contracts
Historical
Groups
Import groups
Child groups
Used items
Managed items
LDAP directory link
Security
Users
Notifications
Created tickets
Problems
Changes
Notes
History
All Information
Entities
Entities
Address
Advanced information
Notifications
Assistance
Assets
UI Customization
Security
Helpdesk home
Users
Rules
Documents
History
All Information
Rules
Rules engine
The different rules
Create a rule
Dictionaries
Import, export and duplication
Configure data dictionaries
User profiles
Permissions description
The different tabs
Mailing queue
Logs
Forms
Migration formcreator to forms
Forms by default
List of forms
Forms options
Service catalog
Access control
Item to create
Custom
Form translations
Import / Export
Configuration
Asset Definitions
Migration generic objects to asset definitions
Definitions
Create an asset
Capacities
Fields
Profiles
Translations
All Information
Authentication
Configure external authentication
LDAP directories
Authenticate from IMAP
Other external authentication methods
Dropdowns
Common
Assistance
Calendar
Internet Dropdowns
Others
Components
Main
Items
Projects
Documents
History
All Information
Receivers
Blacklists
Rules for assigning a ticket opened via a receiver
Notifications
Notification templates
Template example
Notification Definitions
Email follow-ups configuration
Alarm options
Configure automatic actions
Configure CLI mode
Force execution of action from CLI
Default actions
The different tabs
The different actions
Fields unicity
The different tabs
History
All Information
Service Levels
Automatic assignment of service levels
Escalation levels
General configuration
General configuration
Default values
Assets
Assistance
Management
Logs purge
System
Security
Performances
API
Impact analysis
SQL replicas
GLPI Network
External links
Add an external link
Add an « generic » external link
Install and update plugins
Using the plugin marketplace
Manually managing plugins
Uninstalling plugins
Plugins and Update GLPI
User’s settings
Authorized substitutes